A project manager is rolling out a new policy that affects employees in four countries. Early feedback shows t...
A project manager is rolling out a new policy that affects employees in four countries. Early feedback shows that the same announcement was understood differently in each country, and some groups reacted negatively. What should the project manager do?
- A.Send the same message again in English only so everyone receives identical wording.
- ✓ Correct B.Work with local representatives to tailor the messages to each cultural context and confirm understanding through feedback.
- C.Reduce the frequency of communication to avoid further misunderstandings.
- D.Ask human resources to take over all communication with the employees.
Correct answer: B
Explanation
The correct answer is B. With culturally diverse stakeholders, effective communication means adapting the message to each audience and verifying that it was understood as intended. Local representatives know the cultural context and language nuances. Repeating the same English message (A) ignores the cause of the misunderstanding, communicating less (C) worsens engagement, and handing everything to HR (D) removes the project manager from a responsibility that belongs to the project.
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