A project manager is part of a global project team and is in charge of managing the scope defined by their cou...
A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the scope should be handled by global and local teams. During the last sprints, the project manager has been receiving requests that the global team should manage. What should the project manager do in this situation?
- A.Assess the team's capacity to absorb the workload.
- ✓ Correct B.Evaluate and understand the cause of the conflict.
- C.Escalate the situation to the project sponsor.
- D.Reject the workload back to the global team.
Correct answer: B
Explanation
The correct answer is B. The scope division between the global and local teams is clear, yet requests that belong to the global team keep reaching the local project manager. Before acting, the project manager should evaluate and understand why this is happening, such as unclear communication channels, misunderstanding of the scope split, or a process gap, so the cause can be fixed together with the global team. Rejecting the work back (D) is unilateral and does not stop the requests, absorbing the work after assessing capacity (A) accepts the misdirection, and escalating to the sponsor (C) is premature before the cause is known.
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